If you are having login issues, please go through the following steps before contacting:

1. Confirm what email your account is associated with. (You may have a different email associated with your AWJJ account than the primary one you use.)

2. Reset your password. The reset password email may arrive in a different folder or the spam folder in your inbox. It may take several minutes to send. (Please note: we do not have access to view your password.) 

3. Confirm there are no spelling mistakes or case-sensitive characters in your email/password.

If you do not see the community portal in your course library, confirm that you have not created a duplicate account with a different email associated.

If you are still having issues please email: [email protected]

Subscription Details:

Auto-Renewal: Your subscription automatically renews every 30 days from the date of purchase. For example, if you purchase on November 17, your next payment will be scheduled for December 17, etc.

Cancellation: You have the flexibility to cancel your subscription at any time and will have access to the portal for the remainder of the billing period. Please note: Cancellation ≠ Refund.

Refund Policy:

If, for any reason, you're not satisfied, you have a 24-hour window to request a refund after you are charged. Please contact us within this period, and we'll process your refund promptly. If you request a refund outside of the 24-hour time frame, you may be eligible to transfer the funds to another offering/credit.

How to Change Your Billing Info:

1. Go to the account settings on the Activations With JJ Website.

2. Click the "Billing" Section

3. Select the "..." on the card info and update your card.

How to Cancel Your Portal Membership:

1. Repeat Steps 1-2.

2. Click the "..." on the active portal subscription and select "Cancel Your Subscription" 

*Please Note: When you cancel your subscription, you will have access to the portal until the end of the current billing period.